Refund Policy
Effective Date: December 2025
At Prerna Tours we strive to offer the best travel experiences for our clients. We understand that plans can change, and we aim to accommodate refund requests within a fair and transparent framework, while also adhering to applicable laws and partner policies.
General Conditions for Refunds
Refunds may be issued under the following conditions:
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The customer cancels a booking within the permitted cancellation window.
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The service provider (such as airline, hotel, or tour operator) cancels the booking or is unable to deliver the promised service.
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A refund is mandated under Indian consumer protection laws or as per the terms and conditions agreed at the time of booking.
Timeframe for Refund Requests
Customers must request a refund in writing within:
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7 days from the date of cancellation for domestic services.
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14 days from the date of cancellation for international services.
Requests received beyond these timeframes may not be eligible for a refund.
Refund Eligibility
Refunds are subject to the policies of our third-party suppliers (e.g., airlines, hotels, visa service providers). Eligibility may vary based on:
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Type of service booked (e.g., non-refundable airline ticket, refundable hotel booking).
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Notice period before cancellation (e.g., 48 hours before departure).
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Reasons for cancellation (e.g., force majeure events may qualify under special terms).
Non-Refundable Services
The following services are generally non-refundable:
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Visa processing fees
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Travel insurance premiums
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Convenience or service charges
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Bookings marked as “non-refundable” at the time of purchase
Refund Method and Timeline
Approved refunds will be processed via the original payment method. Timelines:
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Domestic bookings: Up to 10 business days
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International bookings: Up to 21 business days
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Refund timelines may extend due to third-party processing delays.
Partial Refunds
In certain cases, only a partial refund may be applicable, depending on:
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The proportion of the services already availed.
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The cancellation charges levied by suppliers.
Force Majeure
In the event of natural disasters, political unrest, pandemics, or other force majeure circumstances, refunds will be handled on a case-by-case basis, subject to partner policies and legal obligations.
Amendments to the Refund Policy
We reserve the right to update or modify this policy at any time without prior notice. The most recent version will always be available on our website.
Contact Us
For refund requests or further clarification, please contact us at:
📧 Email: prernatourss@gmail.com
📞 Phone: +91 87998 05599
📍 Address: Baner, Pune, Maharashtra, India